Job Description

Exquisite Solution Limited, a top HR recruitment firm, is hiring a Service Centre Advisor for a leading telecom client. The role involves delivering excellent customer service, resolving customer issues, and supporting day-to-day service centre operations. The ideal candidate must be fluent in English and able to communicate in Ateso and Kumam offering strong engagement across diverse customer groups. Experience in maintaining service standards and coordinating with internal and third-party teams is essential

Key Responsibilities

  • Deliver prompt, professional, and courteous service to all customers.

  • Address queries, complaints, and service requests efficiently.

  • Educate customers about available products and services, ensuring they make informed decisions.

  • Resolve routine and moderately complex issues using defined procedures.

  • Escalate non-standard problems appropriately for guidance.

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    Job Details

    Location
    Uganda, Uganda, Uganda
    Job Type
    Full Time
    Category
    Information and Record Clerks
    Posted Date
    February 21, 2026
    Deadline
    April 02, 2026