Service BDC Representative

Service BDC Representative
The Service BDC Representative is responsible for receiving all incoming service calls, establishing relationships with customers and scheduling appointments for the Service Department.
The BDC Representative interacts daily with the BDC Manager, customers, Service Department, Sales Associates, Sales Managers and support staff.

Responsibilities:
•Receiving inbound phone calls and leads
•Identifying the client's needs and scheduling appointments
•Placing outbound phone calls to potential leads
•Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
•Contacting clients prior to appointment date to confirm appointment
•Following up post visit to ensure customer satisfaction

Requirements:
•High school diploma or equivalent
•Excellent oral, written and interpersonal communication skil...