Service BDC Representative

Job Overview

We are seeking a motivated and customer-focused Service BDC Representative to join our automotive team.
This position is responsible for handling inbound and outbound customer communication, scheduling service appointments, following up with customers, and helping drive service department traffic through exceptional customer service.

The ideal candidate is organized, professional, comfortable on the phone, and thrives in a fast-paced environment.

Responsibilities

• Answer incoming service calls and respond to internet inquiries


• Schedule and confirm service appointments


• Make outbound follow-up calls to customers regarding maintenance, recalls, missed appointments, and service campaigns


• Provide excellent customer s...