Service Assurance Analyst, Incident

Career Opportunities: Service Assurance Analyst, Incident (32922)

This position reports to the Supervisor, Service Assurance - Incident.

This position is part of the Global Service Assurance function, focused on maintaining the stability and performance of critical business services. The Service Assurance Analyst leads Major Incident response and supports proactive service restoration in a global, 24x7 environment.

Working within a 24x7 team, this role partners with technical teams, vendors, and business stakeholders to restore services quickly, minimize impact, and continuously improve incident management practices.

What You'll Do:

• Lead and coordinate Major Incident (P1) response end-to-end, ensuring timely restoration of services and minimal business disruption
• Act as the central command point during incidents, driving collaboration across technical teams, vendors, and stakeholders
• Facilitate rapid re...