Job Description
Service Assurance Agent Location:Dummer,Basingstoke Salary:£30,000-£32,000 Totriageandsupportcustomersreportingissues,toassistinensuringtheefficientworkingoftheinhouseServiceAssuranceteamwhiledeliveringexceptionalcustomerservicetoourclients. Responsibilities: WorkingcollaborativelywiththeServiceManagertodesignandimplementeffectivereportingtoaccuratelyreflectteamperformance Attendinternalprojectmeetingswherenecessary Toensureweareregularlycommunicatingwithclientswhileexceedingtheirexpectations. Maintainingaprocessdrivenworkenvironment. Collatingandcommunicatingfaultinformationtoensurequickresolution Enablingcontinuationofserviceviautilisationofvalue-addproducts UnderstandingandresolvingfaultswithinSLA AccuratelytriagingallticketsandpassingtorelevantsupportteamforthosenotresolvedbyServiceAssurance Co-ordinationofinternalandexternalresource LiaisingwithGroupNetworksandothersurroundingsupportteamsonfaults/asurance SkillsandExperience: Positivecan-doattitude. Strongcustomerserviceandcommuni...
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