Service Appointment Coordinator

Service Appointment Coordinator acts as the primary contact for scheduling client services, managing daily schedules, and ensuring exceptional customer service.

Key Responsibilities

• Schedule, book, and confirm service appointments by phone, email, and text, ensuring efficient workflow.
• Act as the first point of contact, providing friendly and professional communication to clients.
• Retrieve vehicle history, prepare service orders, and maintain accurate appointment records.
• Work closely with service advisors and technicians to manage daily workloads and optimize scheduling.

Required Qualifications

• Previous customer service and/or administrative experience, ideally within an automotive or technical service environment.
• Strong communication skills (verbal and written) and high attention to detail.
• Proficiency in Microsoft Office suite and quick learning of scheduling software.