Service Analyst

Simbe Robotics is a leading retail robotics company providing in-store intelligence solutions that help retailers optimize operations, improve shelf execution, and deliver valuable data insights. Our autonomous robots and multi‑modal data collection systems are transforming how retailers manage inventory and make data‑driven decisions.

Position Overview

Simbe's Data Science & Analytics team is looking for a Service Analyst to own end‑to‑end visibility into how well we’re delivering on our client commitments. You’ll sit at the intersection of client success, engineering, and operations. You will build processes, own investigations, and strengthen cross‑functional partnerships that keep our service quality measurable, accountable, and continuously improving.

Responsibilities

Service Monitoring

• Partner with the account team to understand contracted requirements, accuracy SLAs, and prioritization across the client portfolio.
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