Service Advisor

We're looking for a Service Advisor with a customer-first attitude - someone who can keep a busy front desk moving and the workshop running smoothly without letting things slip.

It's a front-of-house role at the heart of our service department. You'll be the first point of contact when a customer's car comes in, and the link between them and the technicians. It's a busy job, and a rewarding one if you like looking after people and getting things done right.

What the role involves:

• Looking after customers in person, by phone, and online
• Booking work in and keeping the workshop efficiently loaded
• Giving accurate estimates, explaining the work, and securing authorisation before it starts
• Keeping customers and technicians updated throughout
• Recommending additional work or service plans where they benefit the customer
• Resolving concerns calmly and promptly
• Keeping invoicing, warranty, and s...