Job Description

Budds' Group has an immediate requirement for an experienced Service Advisor to join our successful Dealership Group in Oakville, Hamilton and Kitchener. In this key role, you will be responsible for promptly greeting customers in a friendly and professional manner and determining their service or repair needs, recommending maintenance, diagnostic and repair services to satisfy these needs, and guiding the customer through the entire process to ensure a high level of customer satisfaction.

The Budds' Group has been operating for 50 years and is still family owned and operated, with a friendly team atmosphere.

Responsibilities

  • Scheduling service appointments

  • Opening work orders and describing clearly and accurately the specific customer problems and needs

  • Recommending and explaining the nature of the required automotive maintenance and repairs to the customer

  • Securing agreement from customer before repairs, outlining...

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