Service Advisor

Job description
Primary point-of-contact for all automotive service and repair matters, arrange for appropriate service/repairs, and set/manage customer expectations regarding service delivery
To attend customer on servicing/warranty/repair requirement
To promote service and parts recommendation items
Managing appointments and scheduling of recalls, warranties, repairs, and maintenance.
To communicate with customer and handle customer complaint
To conduct post servicing Follow Up
Ensure proper documentation is in accordance to vehicle possession
Ensure high customer satisfaction standard and maintaining good customer relations
To assist in managing fleet at the most cost-effective level and financial objectives are met as per guidelines & budgeted by company
Perform final check for delivery by conducting on-vehicle check of work done.
Clear job explanation of work done during delivery of vehicle to customer.
To perform any other duties as ...