Job Description
About the role
At Petronas AutoExpert, we are seeking an exceptional Service Advisor to join our team in Kuching, Sarawak. As a Service Advisor, you will play a vital role in delivering top-notch customer service and ensuring a seamless experience for our valued customers. This full-time position is crucial in supporting the overall operations and strategic goals of our company.
What you'll be doing
- Greet and assist customers in a professional and courteous manner
- Understand customer needs and recommend appropriate services or solutions
- Manage and track customer service requests, from initial contact to final resolution
- Liaise with the technical team to provide customers with timely updates on the status of their vehicles
- Handle customer complaints and concerns, and work towards satisfactory resolutions
- Maintain accurate records and documentation related to customer interactions
- Contribute to the overa...
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