Job Description
DESCRIPTION
We are seeking for a talented Service Advisor to provide world class service to our major Mining, Automotive, Marine and Power Generation customers in Karratha. Reporting to the operations manager, this is a residential position located in the vibrant city of Karratha. This role will attract a generous remuneration package and a location allowance (residential).In this role, you will make an impact in the following ways:
Serve as the primary customer contact, both in person and via phone, ensuring exceptional service delivery across all assigned sectors.
Accurately analyze customer needs, create and manage work orders, generate service quotes, and schedule repair and maintenance jobs.
Collaborate with the Service Supervisor or Team Lead to coordinate job assignments, timelines, and repair planning.
Resolve warranty inquiries, explain service outcomes, and communicate job status up...
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