Service Advisor (Cheras, Old Klang Road, Padang Jawa, Glenmarie)

Job Requirement



· Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Others or equivalent.

· At least 1 year(s) of working experience in the related field is required for this position.

· Customer service experience is an added advantage

· Able to communicate effectively and clearly to customers and the servicing team.

· Able to write effectively and clearly to customers and the servicing team.



Responsibility



· Greeting customers and helping them determine repairs and relevant costs

· Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs

· Answering customer questions about service outcomes and consulting with technicians when necessary

· Informing customers about potential cost savings and warranty protections

· Greeting customers and helping them determine repairs and relevant costs