Job Description

Role Summary

  • The post holder will support the Administration Line Managers/Service Coordinators by Co-ordinating a professional, efficient and effective administrative service to patients and visitors in accordance with Trust policies and standards
  • The role will coordinate and organise the attendance of patients to outpatient, inpatient & day case appointments in line with local team and Trust arrangements as instructed 
  • Ensure all administrative processes; and enquiries are dealt with in an efficient and timely manner, following agreed standard operating procedures, escalating to senior manager as appropriate
  • Undertake general clerical duties to maximise all available capacity in an appropriate way
  • Proof reading clinical letters (please note there is no audio typing in this role)
  • Monitoring waiting times, ensuring that our patients’ treatment pathways, from referral to treatment are accurate and up to date (for more info...

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