Service Account Representative

Job Details

Description

1. Working as the leader of the coordination team, helps coordinate the scheduling of inspections, assists with dispatch, setup and coordination of monitoring accounts, order equipment for service contracts, and quotes T&M service work orders, supports sales team by proposing pricing for small tenant improvement projects. May maintain inventory for projects and inspections.

2. Implements and manages a customer quality assurance program, identifies opportunities to grow the CSP base through proposal of additive services to existing customer CSP’s, conducts weekly customer site visits, demonstrates industry knowledge and maintains a professional image when meeting with our customers.

3. Schedules inspections and maintenance with customers in a timely manner so as to not have inspections or maintenance become delinquent. Utilizes Convergint Technologies’ inspection vendor, Building Reports.com, to rec...