Service Account Handler

Main Responsibilities

• Answer inbound customer calls and emails.
• Handle general customer enquiries professionally.
• Process policy changes, cancellations, and mid-term adjustments.
• Maintain accurate records in internal systems.
• Supporting and servicing a portfolio of key clients, ensuring a high standard of customer care and timely resolution of queries.
• Building and maintaining strong relationships with key stakeholders, clients, insurers, and internal teams to ensure an excellent customer experience.

Essential Skills & Experience

• Minimum 1 year of insurance experience (essential).
• Strong customer service and communication skills.
• Ability to work collaboratively with Account Executives and wider broking teams to achieve client service objectives.
• Professional telephone manner.
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