Job Description

Description

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  • Manage the order to cash process in ERP systems (iScala) from order acceptance to invoicing (Order fulfillment, Ordering Equipment, Monitoring cost, Warehousing, Order Shipping and Customer Invoicing)

  • Handle logistics to ensure contract fulfillment and coordinate delivery schedules, shipping documentation, and local delivery processes

  • Monitor backlog and work-in-progress (WIP) to maintain delivery performance and cost accuracy

  • Provide customers with proactive order status updates and delivery date communication

  • Handle customer claims and support issue resolution with internal stakeholders

  • Manage the Zero-Tax documents and ensure accuracy in order entry and fulfillment

  • Prepare operational reports including delivery, cost, and inventory updates

  • Lead monthly closing reporting related to order intake, order fulfillment, invoicing, and other order...

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