Job Description

Job Description

JOB DUTIES AND RESPONSIBILITIES 

  • Undertake Assigned Calls/ transactions and ensure compliance to quality regulations and maintain effective relationships with clients within timelines.

  • Coordinate with internal and external clients and provide assistance on phone and resolved all queries.

  • Ensure optimal level of customer services and collaborate with clients, for all requests.

  • Maintain knowledge on all Mortgage , technical information and resolve all issues in transactions and perform correction where require.

  • Administer and collect metrics on processes and data points to improve all processes.

  • Documents all transactions on an everyday basis and collate metrics from various associates and prepare appropriate reports.

  • Monitor all data entry operations and ensure compliance to timeframe.

  • Work cohesively in a team, share knowledge , support and train ...

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