SeniorAdministrator - Sailpoint IIQ, Java, SailPoint FAM

Senior Administrator – SailPoint IIQ, Java, SailPoint FAM – Kuala Lumpur, Federal Territory of Kuala Lumpur

Job Summary

The Sr Administrator in Support & Operations is pivotal in delivering advanced technical support and operational excellence. This role focuses on troubleshooting, root cause analysis, and implementing effective solutions to ensure customer satisfaction and a robust security posture. By leveraging expertise in SAILPOINT IIQ and Java Development, the administrator enhances service quality and operational efficiency.

Key Responsibilities

1. Provide advanced technical support using SailPoint IIQ and Java to analyze complex incidents, perform root cause analysis, and implement effective solutions to resolve technical and security issues.
2. Adhere to quality standards and regulatory requirements while managing complex tickets, ensuring resolutions are delivered within agreed SLAs to maintain operational efficiency.
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