Job Description
About the Job
The Senior Workforce Manager is responsible to direct, manage, and supervise all activities and resources related to the Workforce department for a line of business.
As Senior Workforce Manager, You Will…
Be responsible for various functions including capacity planning, resource management, forecasting, and scheduling Lead a team of individuals that design, develop, and execute WFM planning which helps business drive center KPIs Maintain effective relationships with Business Partners, Clients, and Account Managers to identify areas of service improvement Implement regular cadence for future training needs and requirements to handle future forecast and staffing needs Lead strategic initiatives which seek to achieve cost savings, service improvements, and competitive advantage through budget forecasting, planning, and scheduling recommendation with Business Operations Be responsible for end to end busin...
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