Job Description

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.


About the Role

The Senior Workforce Analyst aligns workforce supply with business demand through accurate forecasting, capacity planning, and performance reporting. The role drives end-to-end WFM excellence across Contact Centre operations by delivering precise forecasts, optimized scheduling, and actionable insights to support decision-making, service reliability, cost control, and business performance.

  • Lead data analysis design and delivery to support workforce management decisions

  • Drive initiatives to improve efficiency, customer experience, and reduce risk

  • Own accurate long- and short-range forecasting using various models

  • Individual contributor role with potential to evolve into a leadersh...

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