Job Description

A leading service provider in Bacolod is looking for a Workforce Management Manager. This position requires over 5 years of experience in Workforce Management, with at least 3 years in a managerial role. Responsibilities include tracking and analyzing call volume, reporting program metrics, and working collaboratively within the team. Candidates should be amenable to traveling between the Bacolod and Manila offices, possess strong analytical and managerial skills, and be able to work on various shifts, especially graveyard.
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