Job Description
Description
We're Amazon's Customer Service Team, and our mission is to make customer service interactions so good they become the primary reason customers
choose Amazon. When our customers have problems, we make solutions effortless, and when they need additional help, we ensure the best possible human support through industry-leading tools. We innovate relentlessly, spending time in contact centers, with customers in the field, in the UX research lab, and iterating on UX prototypes. Our work greatly impacts our customers' experience and is critical for Amazon.
This role is for a hands-on UX design leader who enables a team of talented UX designers to deliver bar-raising experiences for customers around the world. In this role, you will drive UX strategy across multiple user experiences, creating roadmaps and determining priorities for your team. You will partner closely with product and tech leaders, using quantitative and qualitative evidence to inform and guide UX di...
We're Amazon's Customer Service Team, and our mission is to make customer service interactions so good they become the primary reason customers
choose Amazon. When our customers have problems, we make solutions effortless, and when they need additional help, we ensure the best possible human support through industry-leading tools. We innovate relentlessly, spending time in contact centers, with customers in the field, in the UX research lab, and iterating on UX prototypes. Our work greatly impacts our customers' experience and is critical for Amazon.
This role is for a hands-on UX design leader who enables a team of talented UX designers to deliver bar-raising experiences for customers around the world. In this role, you will drive UX strategy across multiple user experiences, creating roadmaps and determining priorities for your team. You will partner closely with product and tech leaders, using quantitative and qualitative evidence to inform and guide UX di...
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