Senior Training & Quality Specialist (Spanish & English -Speaking) On-Site Bc01

Experience the power of a game-changing career. Los candidatos deben tomarse el tiempo de leer atentamente todos los elementos de este anuncio de empleo. Por favor, envíen su solicitud sin demora. Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Senior Training & Quality Specialist in Barcelona (On‑site), you will be part of our team of game‑changers who are powering the brands of the future through exceptional customer experience and operational excellence.

Responsibilities

• Deliver onboarding and continuous training sessions for new and existing team members
• Monitor and evaluate team quality performance, ensuring correct call handling and case management
• Provide reg...