Job Description

TASQ Staffing Solutions is seeking a Senior Telecom Analyst in Taguig, Philippines. This role involves maintaining customer-facing Contact Center omni-channel platforms and corporate telephony technologies. Candidates should have over 7 years of telecom engineering experience, strong knowledge of Freshworks and NICE InContact solutions, and a proactive approach to problem-solving. You will also manage Freshdesk, enhance call routing, and support team collaboration. A Bachelor's degree in a relevant field is required.
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