Job Description

A telecommunications service provider located in the Philippines is seeking a Senior Telecom Analyst to maintain and enhance enterprise telecommunications systems. You will implement and support contact center technologies, manage integrations, and ensure operational efficiency. The ideal candidate has over 7 years of telecom engineering experience and hands-on skills with NICE InContact and Freshworks FreshDesk. Strong analytical skills and effective collaboration with cross-functional teams are essential, along with good communication abilities.
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