Job Description

The Opportunity

The Senior Technical Support Specialist is a highly skilled, technically focused position that operates at the intersection of support, engineering, and automation. This role serves as a senior escalation point for complex platform issues, a driver of operational efficiency, and a mentor and technical reference for L2 support teams. The role requires strong technical depth, excellent communication skills, and the ability to operate independently in high‑impact situations.

Responsibilities

Advanced Technical Support & Escalation

  • Act as a senior escalation point for complex L2/L3 platform, workflow, and integration issues
  • Troubleshoot issues across distributed systems, APIs, cloud infrastructure, and internal platforms (e.g., XR Adstream, XR ExtremeReach, AppCentral, Phoenix, Prodigy)
  • Perform deep log analysis, API inspection, and backend validation to identify root cau...

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