Job Description
Location: Remote (USA – EST time zone)
Contract Duration: 12 months (high probability of renewal)
Level: Senior (9+ years experience)
Role Overview
We are seeking an experienced Senior Technical Support Specialist to provide advanced technical support across Microsoft-based environments. This role will focus on resolving complex technical issues, supporting end users and systems, and ensuring a high level of service delivery in a fast-paced, remote setting.
The ideal candidate is highly technical, customer-focused, and comfortable working independently while collaborating with distributed teams.
Key Responsibilities
Provide Tier 2 and Tier 3 technical support for Microsoft environments
Diagnose, troubleshoot, and resolve complex hardware, software, and system issues
Support Windows OS, Microsoft 365, Azure, Active Directory, and related technologies
Manage incident resolution, escalation, and root cause analysis
Work closely with infrastructure, securit...
Contract Duration: 12 months (high probability of renewal)
Level: Senior (9+ years experience)
Role Overview
We are seeking an experienced Senior Technical Support Specialist to provide advanced technical support across Microsoft-based environments. This role will focus on resolving complex technical issues, supporting end users and systems, and ensuring a high level of service delivery in a fast-paced, remote setting.
The ideal candidate is highly technical, customer-focused, and comfortable working independently while collaborating with distributed teams.
Key Responsibilities
Provide Tier 2 and Tier 3 technical support for Microsoft environments
Diagnose, troubleshoot, and resolve complex hardware, software, and system issues
Support Windows OS, Microsoft 365, Azure, Active Directory, and related technologies
Manage incident resolution, escalation, and root cause analysis
Work closely with infrastructure, securit...
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