Job Description

Location: Remote (USA – EST time zone)

Contract Duration: 12 months (high probability of renewal)

Level: Senior (9+ years experience)

Role Overview
We are seeking an experienced Senior Technical Support Specialist to provide advanced technical support across Microsoft-based environments. This role will focus on resolving complex technical issues, supporting end users and systems, and ensuring a high level of service delivery in a fast-paced, remote setting.

The ideal candidate is highly technical, customer-focused, and comfortable working independently while collaborating with distributed teams.

Key Responsibilities

  • Provide Tier 2 and Tier 3 technical support for Microsoft environments
  • Diagnose, troubleshoot, and resolve complex hardware, software, and system issues
  • Support Windows OS, Microsoft 365, Azure, Active Directory, and related technologies
  • Manage incident resolution, escalation, and root cause ana...

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