Job Description

Position Overview


 

We are hiring a Senior Technical Support Specialist for EMEA shift, to join our friendly team of tech enthusiasts assisting customers to get the best out of their CIVIL 3D. Do you enjoy solving problems and helping others? Are you passionate about customer experience? Then we would like to hear from you! You will resolve customer issues reported to Autodesk by multiple modalities and other channels and document them in our Knowledge Base. You may also be part of a variety of proactive support activities, presenting webinars, or presenting at company events like Autodesk University.

Shift Timing –EMEA (02:00 PM IST to 10:30PM IST) however it may change as per business requirements (the candidate need to be flexible for shift).
 

Responsibilities:

  • Resolve customer issues reported to Autodesk by chat, phone, web, online forums and other channels

  • Provide prompt, and effic...

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