Job Description

Job Description

As a Senior Technical Analyst you provide high-quality software support for QAD’s EQMS solution via telephone and internet-based inquiries. You will analyze and resolve complex technical issues, ensuring smooth operations and providing technical guidance and support to global customers. You will also contribute to the overall success of the organization by implementing effective solutions and driving continuous improvement. This role requires strong technical, analytical, and communication skills, as well as a solid knowledge of IT systems and processes.




Impact of this role and key deliverables :

  • Nature and scope of influence this position has on its area of responsibility/operation (When you write each key deliverable, use action-oriented language to show how they achieve results)
  •  Issue Resolution: Handle and resolve incoming EQMS software issues from customers and partners in accordance with established...

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