Job Description

Position Summary

:

Bentley Systems is seeking a talented individual to become a valued member of our Global Technical Support team. This position will interface with our users providing civil engineering software technical support, demonstrations, and training, as well as interact with our Development group, Professional Services, Quality Assurance, Marketing, and Sales.

Responsibilities:

  • Providing technical application support to users, answering complex questions on the use of software to design various engineering projects.

  • Producing training materials and multimedia materials used to train users in the use of the design software.

  • Serving as primary support liaison between Bentley and users.

  • Conveying user feedback to product development staff. Presenting user requirements in the form of specifications to software developers for the development and enhancement of program commands and workflows.

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