Job Description
Join Synechron as a Senior Technical Support Engineer, specializing in payments. Leverage your technical skills to enhance system stability during 12-hour shifts in a supportive environment.
This position at Synechron requires 5 to 8 years of experience in technical support roles. As part of our team, you will handle production incidents related to the SYNAP platform, ensuring effective root cause analysis and resolution. Your role involves close collaboration with both the client and product teams to facilitate seamless operations.
Key Responsibilities:
• Resolve production incidents efficiently
• Perform root cause analysis for system issues
• Support and collaborate with Cranium’s team
• Follow established support processes diligently
• Work collaboratively with clients for operational excellence
Requirements:
• 5 to 8 years of relevant support experience
• Expertise in C++, Linux, payments domain
• Desirable experience with Splunk
• Strong analyt...
This position at Synechron requires 5 to 8 years of experience in technical support roles. As part of our team, you will handle production incidents related to the SYNAP platform, ensuring effective root cause analysis and resolution. Your role involves close collaboration with both the client and product teams to facilitate seamless operations.
Key Responsibilities:
• Resolve production incidents efficiently
• Perform root cause analysis for system issues
• Support and collaborate with Cranium’s team
• Follow established support processes diligently
• Work collaboratively with clients for operational excellence
Requirements:
• 5 to 8 years of relevant support experience
• Expertise in C++, Linux, payments domain
• Desirable experience with Splunk
• Strong analyt...
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