Job Description
**About the Job:**
The Red Hat Global Support Services team is looking for a highly skilled Senior Technical Support Engineer with excellent technical and customer service skills to join us in Pune, India. The role is focused on providing expert-level, advanced technical support for enterprise customers (online and phone) on Red Hat technologies, including Red Hat Enterprise Linux (RHEL), storage, and cloud solutions.Key responsibilities include in-depth investigation, reproduction, and high-level troubleshooting of complex, escalated customer issues, utilizing specialized tools and knowledge to resolve critical technical problems. A requirement to achieve Red Hat Certified Engineer (RHCE) certification is essential, demonstrating proficiency in managing and troubleshooting RHEL environments.
**What you will do?**
+ Deliver high-tier technical solutions for Red Hat Enterprise Linux environments, ensuring the stability and scalability of mission-critical deplo...
The Red Hat Global Support Services team is looking for a highly skilled Senior Technical Support Engineer with excellent technical and customer service skills to join us in Pune, India. The role is focused on providing expert-level, advanced technical support for enterprise customers (online and phone) on Red Hat technologies, including Red Hat Enterprise Linux (RHEL), storage, and cloud solutions.Key responsibilities include in-depth investigation, reproduction, and high-level troubleshooting of complex, escalated customer issues, utilizing specialized tools and knowledge to resolve critical technical problems. A requirement to achieve Red Hat Certified Engineer (RHCE) certification is essential, demonstrating proficiency in managing and troubleshooting RHEL environments.
**What you will do?**
+ Deliver high-tier technical solutions for Red Hat Enterprise Linux environments, ensuring the stability and scalability of mission-critical deplo...
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