Senior Technical Support Engineer

Join a fast-growing global leader in cybersecurity, trusted by some of the biggest names in the industry. In addition to some of the world’s largest enterprises and government agencies, more than 30% of the world’s top MSSPs rely on our platform. We’re at the forefront of protecting organizations against sophisticated cyber threats using cutting‑edge AI and automation technologies. Our culture is built on diversity, openness, and collaboration, fostering creativity and innovation that drives real impact in the market.

Please note, as part of our interview process, we may invite candidates for an in‑person interview to meet with our team.

Technical & Escalation Management

• Act as the primary escalation point for critical and high-impact customer issues
• Lead and perform hands‑on troubleshooting for complex break‑fix scenarios involving:
  • SIEM pipelines, log ingestion, parsing, normalization
  • Network security...