Senior Technical Support Engineer (L3) - Remote

About the Client

Our client is a leading smart home security company based in the U.S., specializing in wireless security cameras, video doorbells, and floodlights designed for both home and business use. Their products feature high-definition video (up to 4K), advanced AI detection (people, vehicles, packages), and seamless integration with major smart-home platforms like Alexa, Google Assistant, and Apple Home. Through the Arlo Secure subscription, users gain access to cloud storage, smart alerts, and enhanced privacy controls aimed at delivering peace of mind and protection for what matters most.

About the Role

We are looking for an experienced L3 Technical Support Engineer to join our client Global Support team. This role is the highest level of customer-facing technical support and focuses on resolving complex, escalated issues from Level 1 and Level 2.

This is a customer-facing...