Job Description

Job Title

Senior Technical Support Engineer

Job Purpose

The Unified Communications Support Engineer is responsible tooptimize, enhance, implement, support, troubleshoot, and document Unified Communication network of (Cisco IPT, Mitel IPT, NICE Cxone)solutions. They are responsible for providing technical support and guidance to businesses, analyzing business requirements, and developing customized solutions that meet those requirements.

Experience

4+

Responsibilities
  • Optimize, enhance, implement, support, troubleshoot, and document Unified Communication network of (Cisco IPT, Mitel IPT, NICE Cxone)solutions.
  • Provide technical support and guidance to Corporate and Contact Center end-users on the use and enhancements ofCisco IPT, Mitel IPT, NICE CxoneNice software solutions.
  • Analyze business requirements and develop customized solutions based on business requirements.
  • Test, troubleshoot, and provi...

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