Senior Technical Support Engineer

Position: Senior Technical Support Engineer - Workbench

Duration: 6-month Contract to Hire

Location: HYBRID - Must reside in or near Dallas, TX, Raleigh, NC, or Boston, MA

Start: ASAP

Job Overview:

We are seeking a Senior Technical Support Engineer to join a fast paced and highly collaborative team supporting cutting edge healthcare and research technology platforms. This individual will serve as a critical bridge between customer support and engineering, helping troubleshoot complex technical issues, investigate bugs, and support internal and external users across cloud based applications and systems.

The ideal candidate will have strong experience working in technical support or platform engineering environments, with the ability to read and comprehend object oriented code, analyze logs, troubleshoot APIs and ba...