Job Description

JOIN TP AS A SENIOR TECHNICAL SUPPORT ENGINEER

TP is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, their customers, and the environment. We deliver the most advanced, digitally-powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

What will your responsibilities be?

  • Resolve complex incidents related to networking environments (TCP/IP, DNS, routing, proxies, VoIP).
  • Perform advanced troubleshooting and root cause analysis.
  • Manage high-impact technical escalations under defined SLAs.
  • Collaborate with Engineering and Product teams to escalate systemic issues and improve the platform.
  • Ensure clear technical communication with customers during incident resolution.

Requirements:

  • Location: Colombia - 100% Remote
  • Solid conve...

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