Senior Technical Support Engineer

About the Company

We are a cybersecurity awareness training company focused on strengthening the human firewall. NINJIO's web application delivers realistic phishing simulations and engaging training that help organizations build a security-first culture and reduce human risk.

Responsibilities & Qualifications

• Own Tier 3 escalations end-to-end: isolate and reproduce issues, and diagnose via logs, monitoring, system telemetry, and customer consults.
• Handle a mix of front-line tickets, flexing into Tier 1/2 queue coverage during surges to meet response and resolution targets.
• Troubleshoot email deliverability across customer email gateways, filters, firewalls, and API providers.
• Support customer identity and provisioning integrations across Entra ID, Okta, and Google Workspace, and advise on secure configuration best practices.
• Leverage reporting and exports across NINJIO’s web app and supporting platforms to...