Job Description


Our Client, a Research, Care and Health Financing company, is looking for a Senior Technical Support Engineer for their Boston, MA/Dallas, TX/Hybrid location.
 

Responsibilities:


  • Help define and manage technical customer issues, by reproducing and owning the issue lifecycle from start to finish.

  • Project manage new client deployment issues through to resolution.

  • Determines root cause by reading through code; troubleshoot customer reported issues; implement security and permissions configuration changes.

  • Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements. Create playbooks and knowledge base content for issue resolution.

  • Create reports and dashboards for internal issue tracking purposes.


    • Requirements:
  • + years experience working with Python, R, or a similar object oriented programming language with Bachelor's Degree in ...

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