Job Description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

  • Australian citizenship is required. NV1 Security Clearance will be initiated post-onboarding.

  • 6:00am–7:00pm rotational roster.

  • Monday to Friday schedule, with on-call support as required based on business needs.

  • Minimum of two days per week working onsite to meet compliance requirements.

    • The Senior Technical Support Engineer is a senior member of the Technical Support team at NICE CXone. As a DSE you are the point of contact for assigned large enterprise customers and provide advanced-level technical support to them. You manage high-impact technical cases for your customers to ensure all break/fix issues are addressed quickly and appropriately. Y...

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