Job Description


Who You Are: 


You are a senior-level support engineer who goes beyond ticket resolution.
You understand how modern web applications are built, deployed, secured and you are comfortable troubleshooting complex customer environments that span code, infrastructure, and security tooling.


You enjoy building small labs, reproducing issues end-to-end, and acting as a technical reference point for both customers and internal teams.

What You’ll be Doing:



  • Providing high-quality technical support to Invicti’s customers

  • Owning complex technical support cases end-to-end, including deep investigation and root cause analysis

  • Delivering technical solutions to both technical and non-technical end users via phone, our support system, and other channels as needed 

  • Remotely connecting to customers’ installations to troubleshoot technical difficulties

  • Analyzing product and application logs to gain...

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