Senior Technical Support

We’re looking for a customer-focused Technical Support Specialist to provide EU-hours support for a SaaS platform

In this role, you’ll be the front line of technical support - helping customers troubleshoot issues, answering product questions, and ensuring a smooth and positive experience. You’ll work cross-functionally with Services, Product, and Engineering to resolve issues

efficiently while contributing to continuous improvement of our support processes and knowledge base.

In this role you will support in-house publishing efforts when there is time between support tickets. 

You will transform static PDF catalogs into dynamic, interactive content

What You’ll Do for Tech Support

• Respond to and manage customer support tickets via HubSpot in alignment with SLAs

• Troubleshoot application issues, identify root causes, and guide customers to resolution

• Escalate product defects and complex issues to Engineering and Product, ...