Job Description

Technical Support Analyst – Wealth Systems (Toronto, ON)

We are seeking a Senior Technical Support Analyst to provide expert support for wealth management platforms . This role involves troubleshooting applications, servers, and databases, analyzing data with SQL , and ensuring smooth platform operations.

Key Responsibilities:

  • Provide technical support for system functionality, integrations, and performance.
  • Troubleshoot and resolve application, server, and database issues.
  • Monitor system performance and implement preventive measures.
  • Manage support tickets using ServiceNow or JIRA .
  • Lead incident and outage investigations, ensuring timely resolution and root cause analysis.
  • Collaborate with development, infrastructure, and product teams to improve systems.
  • Assist with upgrades, patches, and update...

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