Job Description

Our client is a high-growth, US-based FinTech SaaS platform backed by top-tier Silicon Valley investors. They provide an industry-leading solution that automates complex financial operations and incentive structures for global enterprises. They are looking for a technically-minded Support Engineer to act as a bridge between their customers and the core engineering team.

The Role In this role, you will be the highest level of technical escalation. You won’t just be answering tickets; you will be “diving into the engine” – reading application code, debugging complex data issues in SQL, and identifying bugs in a Python/Django environment. This is a perfect role for someone with a developer’s mindset who enjoys troubleshooting and problem-solving.

Key Responsibilities:

  • Deep-Level Troubleshooting: Investigate complex technical issues escalated from the frontline support team, using logs, database queries, and code analysis.
  • Co...

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