Job Description

Description

What You’ll Do

  • Own end-to-end execution of CCaaS-wide programs: scoping, milestone planning, dependency and risk tracking, and crisp status reporting to senior leadership
  • Drive cross-team initiatives spanning product modules, platform and cloud engineering, security, and SRE, including alignment where teams have competing priorities on shared production infrastructure
  • Run operational cadences: weekly reviews, incident and RCA follow-through, action item closure, launch and rollout readiness
  • Build lightweight utilities, scripts, and AI agents that pull data from source systems (Jira, cloud billing, monitoring, Git) to automate tracking, dashboards, and reporting
  • Translate engineering detail into executive-ready narratives: dollar impact, risk, and timelines
  • Maintain a single source of truth for program state so progress and blockers are visible without anyone having to ask.
     
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