Senior Technical Consultant

Senior Consultant Voice

Job Description

Responsible for exceptional client service that cannot be resolved by Tier 1 support by providing technical support engineering through analyzing and troubleshooting the most difficult and advanced technical problems and resolving complex hardware, software, network and connectivity problems via several methods (phone, e-mail, instant message, automated alarms, etc.).

Primary Roles & Responsibilities:

• Provide Tier 3 escalation support for clients requiring expert troubleshooting on various technical matters involving hardware, software, network and connectivity issues.
• Identify, research, analyze, diagnose, resolve and close escalated technical problems in a quality and timely manner.
• Provide comprehensive diagnostic, root cause and troubleshooting support, accurate problem resolution and make findings available for future trouble...