Senior Technical Consultant (3rd Line)

As part of the 3rd Line Support team, you will act as a key escalation point for technical issues that 1st and 2nd line teams cannot resolve. You will be hands‑on with infrastructure support, patching, software updates, and maintaining service stability across a large and complex environment.

You will also play a central role in projects – from onboarding new clients to delivering infrastructure improvements and evaluating new solutions. This is not a “ticket queue and wait” role – you will be actively shaping how services run and evolve.

Expect a strong mix of technical problem solving, customer interaction, and collaborative engineering work, with occasional deep‑dive investigation where the root cause is anything but obvious.

Key responsibilities

• Act as escalation point for complex technical incidents and service issues
• Maintain and support customer IT infrastructure, including patching and updates
• Produce and...