Job Description
Job Overview
Our client is seeking a Senior Technical Coach to lead technical capability development, performance coaching, and operational excellence for customer support teams handling complex enterprise software solutions. This role combines advanced technical expertise, coaching leadership, and AI-driven innovation to improve service quality, reduce escalations, and strengthen overall support performance.
The successful candidate will mentor Technical Coaches and frontline support professionals, develop technical learning strategies, drive continuous improvement initiatives, and collaborate with cross-functional teams to enhance customer outcomes and operational efficiency.
Key Responsibilities
Technical & Performance Coaching
- Provide technical and performance coaching to Technical Coaches and frontline support specialists handling complex software products.
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